Terms & Disclaimer

1. About MedAssist24

MedAssist24 is a private medical assistance and coordination service based in Italy.

We help international visitors and other patients in Rome access appropriate private medical assistance, including by coordinating visits with English-speaking doctors and supporting patients with practical healthcare arrangements.

Where a medical consultation is arranged, the medical assessment and treatment are provided by the healthcare professional who conducts the consultation. That healthcare professional is responsible for their own clinical assessment, diagnosis, treatment and medical decisions.

2. Use of the Website

The information provided on this website is intended for general informational purposes and to explain the services offered by MedAssist24.

It is not intended to constitute medical advice, diagnosis or treatment.

You should not rely on information on this website as a substitute for professional medical advice.

3. Requesting Assistance

You may contact MedAssist24 by telephone, WhatsApp, email or through the website contact form.

Providing information through the website does not automatically create a doctor-patient relationship.

When you contact us, we will assess the nature of your request and, where appropriate and available, coordinate suitable private medical assistance.

The availability of a particular healthcare professional, service or appointment cannot always be guaranteed.

4. Medical Services

Where MedAssist24 coordinates a medical visit, the medical service itself is provided by an appropriately qualified healthcare professional.

Clinical decisions, including diagnosis, prescriptions, treatment recommendations and referrals, are made by the healthcare professional responsible for the consultation.

MedAssist24's role is to facilitate communication and practical coordination between the patient and the relevant healthcare professionals or services.

5. Emergencies

6. Availability and Response Times

MedAssist24 aims to provide coordination and assistance 24/7.

However, contacting MedAssist24 does not guarantee an immediate response, a specific response time, the availability of a particular doctor or the provision of a particular medical service.

Response and availability may depend on the nature of the request, location, time, healthcare professional availability and other circumstances outside MedAssist24's control.

7. Website Information

We make reasonable efforts to keep the information on this website accurate and up to date.

However, information may change and MedAssist24 does not guarantee that all website content will always be complete, current or free from errors.

8. Third-Party Services

The website may contain links to third-party websites or services, including WhatsApp and other external platforms.

MedAssist24 does not control these third-party services and is not responsible for their availability, content or privacy practices.

9. Intellectual Property

Unless otherwise stated, the content of this website, including text, graphics, logos, images, design elements and other materials, belongs to MedAssist24 or is used with permission.

Content may not be copied, reproduced, distributed or commercially exploited without prior written permission, except where permitted by applicable law.

10. Limitation of Liability

To the extent permitted by applicable law, MedAssist24 is not responsible for losses arising solely from reliance on general information published on this website or from temporary unavailability of the website or communication channels.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is not permitted by law.

11. Changes to These Terms

MedAssist24 may update these Terms of Use from time to time. The latest version will be published on this page.

12. Contact