Privacy Policy

1. Data Controller

The data controller responsible for the processing of your personal data is:

2. Personal Data We Collect

When you contact MedAssist24 through our website, we may collect:

• your name;
• telephone number;
• email address;
• the contents of your message or enquiry;
• information you voluntarily provide about your circumstances or the assistance you are seeking;
• technical information relating to your use of the website, including information collected through cookies and similar technologies.

The contact form does not require you to upload medical records or other health documents.

3. Health Information

Because our service concerns medical assistance, you may choose to include information about your symptoms, medical circumstances or other health-related matters in the free-text field of a contact form.

Where health-related information is voluntarily provided, MedAssist24 will process it only to the extent necessary and permitted by applicable data protection law for handling your request, coordinating appropriate assistance and, where relevant, communicating with healthcare professionals involved in arranging that assistance.

4. How We Use Your Information

We may use your personal data to:

• respond to your enquiry;
• understand what type of assistance you may require;
• coordinate a medical visit or other healthcare support;
• communicate with you about your request;
• coordinate, where necessary, with healthcare professionals or other service providers involved in your care;
• provide follow-up or practical support;
• maintain records necessary for the operation and administration of our services;
• comply with legal and regulatory obligations;
• protect our rights and prevent misuse of our website or services.

We do not use the information submitted through our contact form to provide a medical diagnosis.

5. Legal Basis for Processing

Depending on the circumstances, personal data may be processed where necessary to respond to your request, take steps at your request prior to providing a service, comply with legal obligations, pursue legitimate interests, or where you have provided consent.

Where special categories of personal data, including health information, are processed, an additional legal condition under Article 9 of the GDPR will apply where required.

6. Who May Receive Your Information

Your information may be accessed by MedAssist24 personnel and by trusted service providers who support the operation of our website and business.

Where necessary to arrange the assistance you request, relevant information may also be shared with healthcare professionals or other providers involved in coordinating or delivering that assistance.

We only share information that is relevant and necessary for the applicable purpose and take appropriate steps to protect it.

7. Data Retention

We retain personal data only for as long as necessary for the purposes for which it was collected, taking into account the nature of the request, applicable legal obligations and legitimate business requirements.

Different categories of information may therefore be retained for different periods.

8. International Transfers

Where personal data is processed by service providers located outside the European Economic Area, MedAssist24 will take the safeguards required by applicable data protection law, including appropriate contractual or other transfer mechanisms where necessary.

9. Your Rights

Subject to applicable legal conditions and limitations, you may have the right to:

• obtain confirmation as to whether your personal data is being processed;
• access your personal data;
• request correction of inaccurate or incomplete information;
• request deletion of your personal data;
• request restriction of processing;
• object to certain processing;
• request portability of data where applicable;
• withdraw consent where processing is based on consent.

You may exercise your rights by contacting support@medassist24.it.

You also have the right to lodge a complaint with the Italian Data Protection Authority (Garante per la protezione dei dati personali) or another competent supervisory authority.

10. Security

MedAssist24 takes appropriate technical and organisational measures designed to protect personal data against unauthorised access, loss, alteration, disclosure or destruction.

However, no method of transmission or storage over the internet can be guaranteed to be completely secure.

11. Third-Party Websites

Our website may contain links to third-party websites or services, including WhatsApp and other external platforms.

MedAssist24 is not responsible for the privacy practices or content of third-party services. We recommend reviewing their privacy policies before providing personal information.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology or legal requirements.

The latest version will always be published on this page.

13. Contact

For questions about this Privacy Policy or the processing of your personal data, please contact: